Online Account ManagementFrequently Asked Questions






User Name and Password

Updating My Account

Usage

Plan Changes

Billing and Payment




User Name and Password

How do I create my username/password?
During the order entry process, there is a section that asks for a username (which is your email address) and password.

How do I retrieve my portal password?
Go to affinity4wireless.com and click forgot password at the top right. Enter your wireless phone number or account number.



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Updating My Account

How do I update my account information (i.e. email address, address)?
Account information can be updated under the My Account > Account Summary tab. You can click 'edit' under the Account Information section to update your billing address and email address.

How do I change my security information (i.e.: pin, security question)?
Account information can be updated under the My Account > Account Summary tab. You can click 'edit' under the Security Information section to update your security question/answer, password and pin.

How do I update credit card information?
Under the My Account > Account Summary tab you can edit your payment information.

How do I change my phone number?
In order to change your phone number please contact Affinity4 Wireless Customer Care at 800- 800-7550.

How do I change my billing method?
If you have a Contract plan, please contact Affinity4 Wireless Customer Care at 800-800-7550.
If you have a Prepaid plan, Affinit4 Wireless Prepaid accounts are set up on automatic billing and all invoices are sent in the form of an email to the email address provided during sign up.



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Usage

How do I view usage?
Visit the My Account > Billing tab. There you will find the usage information for your account. You can see unbilled and/or billed usage for minutes, text and data.



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Plan Changes

How do I change my plan?
After you’ve logged in, click on the My Account tab, and click on Plans and Features. Choose the plan of choice. Click Next. You will then choose the effective date. You can then review the summary to ensure accuracy and then click Place Order. You should see a confirmation page after this.

When will my plan change request go into effect?
If you have a Contract Plan, when changing your plan, the change is effective today. Keep in mind, changing your plan in the middle of your billing cycle may result in overages. If you have a Prepaid Plan, when changing your plan, you have to option of making the change effective today or at the beginning of the next bill cycle.

How do I add a line?
If you have a Contract Plan, initiate your order as an existing customer and follow the order process for adding a line to your account.

If you have a Prepaid Plan, please contact Affinity4 Wireless Customer Care at 800-800-7550.

How do I port my phone number?
Visit the Service Transfer Link and enter the necessary information required to port your existing phone number to your Affinity4 Wireless device.



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Billing and Payment

How do I view payment history?
Payment history is located under the Billing Tab.

How long will it take for my service to restore once I pay my bill online?
Once your payment is made, your service will be restored within 1 hour.

How do I pay my bill?
If you have a Contract Plan, and your account is setup for direct bill, mail in your payment before the due date on your invoice. You may also pay your bill using a credit or debit card by logging in, clicking on the My Account tab. Then select Account Summary and click on the “Edit” link in the Payment Info section. At any time, you can change your billing method to auto pay using a credit or debit card account in the aforementioned area.

If you have a Prepaid Plan, your account is setup on automatic billing on a credit/debit card. If you need to update your card information please visit the Account Summary tab to update your payment information by logging in, clicking on the My Account tab. Then select Account Summary and click on the “Edit” link in the Payment Info section.

Can I change my bill cycle date?
No. Bill cycle dates cannot be adjusted once established on the account.



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