Affinity4 Prepaid Wireless Service

Cash Card

A Cash Card is a convenient feature that allows for directory assistance, voice roaming, and usage of voice, text and data beyond what is allowed in the prepaid service plan you selected. The balance on your cash account will roll over month to month for 12 months and the cash balance does not expire until it reaches $0. We offer $5 or $10 cash cards with our Prepaid Wireless Plans.

We recommend all new orders include a cash card to cover any additional charges - refer to the Prepaid Wireless Rates in the Support section on our Web site: Prepaid Wireless Rates

I have an unlimited plan so why do I need a Cash Card?

If you have selected an unlimited voice and messaging plan, you will still incur charges for directory assistance calls, roaming and data (if data usage exceeds plan amount). If you do not have a cash balance on your account, and make a directory assistance call or exceed your plan usage, you will be re-directed to our Customer Care Team to discuss payment options.

What happens if I have a limited voice plan with limited text messages and use up my minutes first?

If you have a limited voice plan along with text messaging, these plans are voice driven. If you use up your minutes before the allowed text messages, you can continue to send text messages. But, if you attempt to make a call, you will be re-directed to our Customer Care Team to discuss payment options.

What happens if I have a limited voice and messaging plan and make a directory assistance call, roam or incur text or data overages?

If you make a directory assistance call, roam or send a message after you have reached your plan limit, usage will be applied in the following order:

o   Cash Card; if no cash card on the account then

o   Voice minute equivalents; if voice limit is reached or not enough minutes then

o   Re-directed to our Customer Care Team.

What are voice minute equivalents?

Voice minute equivalents are set-up for text overages, directory assistance calls and roaming minutes. Minutes (if available) will be used to cover the cost. Minute equivalents are only available on limited voice and messaging plans and will only be used if there is no Cash Card in the account. Refer to Prepaid Service Minute Equivalents: Prepaid Service Minute Equivalents in the Support section.

 

 

How do I replenish a Cash Card when it runs out?

If you add a Cash Card at time of activation, or when a Cash Card is added and you request the Card to be placed on auto pay, we will automatically charge the credit or debit card on your account when your balance reaches $0.

If you add a Cash Card after activation or as a one-time request, and do not want the Card to replenish when the balance reaches $0, you will need to contact us to replenish or add another Card.