Affinity4 Wireless Frequently Asked Questions
Who is Affinity4?
Affinity4 is a sales and marketing company who has been in business for over 20
years. We specialize in helping charities, ministries and other nonprofit
organizations raise funds. Affinity4 has donated nearly $100 million to
nonprofits worldwide on behalf of our customers. The Affinity4 Brand Promise is
Ordinary Activities. Extraordinary Giving.
Why switch to Affinity4 Wireless?
Affinity4 Wireless has both contract plans and prepaid plans (no contract
plans) with nationwide coverage on America's largest networks. We offer voice,
messaging and data plans at competitive prices to meet your needs. Affinity4 is
the only wireless service donating 10% of the proceeds from your bill to a
nonprofit organization of your choice. We're proud to be a company supporting
the traditional values our country was founded on.
What is Affinity4's GiveBack Program?
With Affinity4's GiveBack Program, whenever you use a quality product or
service through Affinity4, 10% of the proceeds are automatically donated to the
cause you select. That means it's even easier to make a real difference just by
choosing Affinity4 for the products and services you use every day.
How do I select the non-profit organization?
When you sign-up for Affinity4's wireless service, at the end of the order
process, you'll select the non-profit organization to receive the proceeds from
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How do I know I have coverage in
We provide a zip code coverage indicator on our Web site. After you enter your
zip code, we will advise you if there is coverage in your area. Check Zip Code
How do I know which plan to pick?
Affiity4 Wireless offers both Contract Plans and Prepaid Plans to meet your
needs. Refer to the Affinity4 Wireless All Plan page for the plans we offer.
View All Plans
Does my contract with my current carrier need to be paid
before I can switch to your service?
No. Current FCC rules prevent a carrier from holding the number based on
charges due. You can port your number by providing your old service provider
(OSP) account number, account holder name, address, and PIN or password if
applicable. You are responsible for working with your current carrier on any
Is there a credit check required to order Affinity4
A credit check is required on our Contract Plans. The results of the credit
check will determine whether or not the service can be offered and if a deposit
will be required. Credit checks are not required for our Prepaid Plans.
Why would I be required to pay a deposit?
In order to get service, a deposit may be required based on the results of the
credit check performed by Experian. We do not have any details however we can
provide you with a toll free number to request a copy of the report that was
used to make the decision. That number is (888)-397-3742
What number can I call if I have questions about the
888-397-3742 is the number to Experian that you can call to obtain a free copy
of your credit report used in making the decision.
What is the activation fee?
The fee is currently $35 for an individual line. On a family plan, it would be
$35 for the primary line and $25 for each additional line. The activation fee
is non-refundable. It may be waived based on promotional offers.
Do I have to pay anything upfront?
You will have to pay the amount for phones and accessories, and a deposit
amount if required. Activation fee may also be required upfront depending on
the plan you order.
Why do I need to provide a credit or debit card to place
As part of your application for service, we require a valid credit card for
your upfront charges. This information is stored as a convenience for you if
you decide to make any additional purchases, for example accessories, or if you
decide to pay our monthly invoice by credit card.
Your credit card information is safe with us and it's encrypted for your
Is there a risk free/trial period?
We will give you 10 days from the date you receive your phone in which to
cancel without being charged an early termination fee. Phones must have less
than 30 minutes of use. All charges accrued during that time frame for calls,
text messaging, and or data usage will be due upon cancellation. The device
must be returned in accordance with our Equipment Return Policy.
If you are keeping your existing number and activating service on an Affinity4
phone, you must contact us upon receipt of your phone to initiate the transfer
of service. If service is not activated within 15 days of your order, it will
be cancelled. The device must be returned in accordance with our Equipment
How will I know if my order was received and
Upon completion of your order, you'll receive an order confirmation page with
an order number as well as an order confirmation email. If you don't receive
this information your order may not have successfully processed and we advise
you to call our Customer Care Team (1-800-800-7550).
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Do you have month to month plans
available or do I have to sign a contract?
We have month to month plans available. You would be required to pay the full
price for the handset. We also have our Prepaid Plans, requiring no deposit, no
credit check, and no contract. View
How long is the agreement?
The agreement on our contract plans is two years, beginning the day your
service is activated or when you agree to the terms and conditions of the
service. If you decide not to continue or activate the service, your phone must
be returned within 10 days of receipt in accordance with our Equipment Return
What is the early termination fee?
The early termination fee on our Contract Plans is $325 per line for
smartphones (effective after November 14, 2013), reduced by $10 for each full
month of your contract term that you complete. For all other devices the early
termination fee is $175 per line, reduced by $5 for each full month of your
contract term that you complete . Details are in the Wireless Service Terms and
Conditions on our Web site.
When do night and weekend minutes start?
Nights start at 7:00 PM and end at 6:59 AM the following day. Weekends start at
7:00 PM Friday and end at 6:59 am on Monday.
If I started a call before my nighttime minutes started
that continued past 7:00 PM, would those minutes count towards my night and
weekends or my anytime minutes?
The time when the call starts would determine whether it was considered
nighttime or anytime. If a call started at 6:45 am that lasted until 7:15 am,
the call would be considered a nighttime call. If the call started at 6:45 pm
and lasted until 7:15 pm, it would be considered an anytime minutes call.
Do you have rollover minutes?
No. We do not have rollover minutes with our service but have a variety of
plans so you can choose the one that most closely fits your calling habits.
Do you have free mobile to mobile?
Yes. We do offer free mobile to mobile on one of the nation's largest networks
on our contract plans and several of our plans also include the MyGroup
How many lines are required for a family plan?
There is a minimum of 2 and a maximum of 5 lines.
Can I change my rate plan?
Yes. You can change the rate plan at any time with no additional charges. The
change will be effective immediately. We advise you to contact our Customer
Care Team to review any pro-ration of minutes that occur when you change from
one plan to another in the middle of a billing cycle. Pro-ration of minutes can
result in overage charges.
What is the MyGroup feature?
MyGroup allows you to call any number, any network, any time and never use your
plan minutes. You can choose numbers of friends on other networks, office
number or home number (including landline number), and receive unlimited
calling anywhere within the Nationwide home network. See MyGroup in the
Support section of our Web
site for more information
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On your service, can I use my
existing device or do I have to order a new phone?
You must have a CDMA phone in order to activate with Affinity4 Wireless. Please
call our Customer Care Team for more information at 1- 800-800-7550.
What are CDMA phones?
CDMA is shorthand for one of the two major radio systems used in cell phones
(the other is GSM). Verizon is an example of a carrier that uses CDMA.
How long does it take to receive my phone?
The phone will be sent using USPS standard shipping within 24-48 hours after
your order is placed. Please allow 5 to 7 business days for delivery. Expedited
shipping (2-3 business days) is also available for an additional charge. We
will also send you an email that advises you of the tracking number so that you
can track the status of the package.
Do I have to call in to activate my phone?
No, not all off our plans require you to call in to activate your phone and
service. There are certain situations where it is recommended: If you are
porting your number from another service or if you have requested a replacement
phone. This will prevent any interruption in your service.
Can I purchase phone accessories on the Affinity4
Yes, during the checkout process you will be offered accessories, including
phone chargers, batteries, headsets, cases and more, that are compatible for
the phone(s) selected for purchase. To shop for accessories only, click on the
"Shop Accessories" link from the homepage after logging in to your account.
Can I purchase wireless accessories without purchasing a
phone or new wireless service?
Yes. Simply click on the "Shop Accessories" link on the homepage after logging
in to your account.
Do your phones come with GPS?
Yes, most of our Android and iPhones have GPS navigation capability.
How do I set-up voicemail?
On most phones, you can access your voicemail by pressing and holding the
button with an image of an envelope on it - usually the "1" key or a
non-numerical key at the top of your keypad. Voicemail can also be accessed by
dialing your own mobile number. When you first access voicemail on your phone,
follow the prompts to create a passcode and customize your greeting. If you
need to access your voicemail from another phone, just dial your own mobile
number and when you hear your voicemail message, press * and enter your
Can I choose the new telephone number I want?
No. The system will provide the next available number in your area. You can
request an NPA/NXX (area code and prefix; 1st six digits of telephone number)
from your area.
Is there a charge to change my telephone
Yes. There is a $15 charge per occurrence to change your telephone number.
Is there a charge to change handsets?
There is no charge to move your telephone number from one handset to another.
You would be responsible for purchasing the new handset that you would like to
have the telephone number switched over to.
What is the PRL Update?
PRL stands for preferred roaming list. This update ensures your phone is
updated with access to service in all areas where Affinity4 wireless has
coverage. This prevents unnecessary roaming charges. It just takes a few
Why do I have to do a PRL update this every 30
We suggest every 30 days because updates are made to towers and new
partnerships are formed daily. We want to ensure you receive the highest
quality service possible. We recommend it is done at least quarterly and prior
to leaving the area if traveling.
What should I do if my phone is lost or
You can call in so that we can suspend your service. This prevents overages
charges as a result of unauthorized use. We will transfer your phone number to
the new handset that you purchase.
What is your Equipment Return Policy?
Affinity4 phones and/or accessories must be returned within ten (10) days of
receipt of the phones and/or accessories. The product(s) must be returned in
like-new condition and undamaged in its original box(es) and (2) all
accessories, printed material and package inserts must be included with the
product(s) being returned. Failure to comply with the Return Policy may result
in an early termination fee and/or an equipment fee equal to the original
retail value of the phone and/or accessory, in the case of purchased equipment,
the denial of a refund.
These terms also apply If you decide to exchange your wireless phone for
another phone. In addition, you may be charged a re-stocking fee of $35. If the
purchase price of your phone includes an activation fee, this fee is
I think my phone is defective; can I return
If you think your phone is defective, please give Affinity4 Wireless Customer
Care at 800-800-7550 so we can trouble-shoot the problem.
Are there any promotional discounts on phones if I
upgrade after a few months?
If you request a phone upgrade after a few months, the price of the phone is
discounted. The new activation promotional discount is not available until you
have been on our service for a minimum of twenty months.
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Can I port my number?
Yes. The majority of our subscribers have been able to port their numbers
however there may be some special situations where the number may not be able
to port. We will advise you during the sign-up process if the number can't be
Is there a fee to port my number?
No, there is no charge to port your number.
How long does it take to port my number?
Majority of wireless ports (cell phone to cell phone) are completed within 4 hours, some could take several minutes depending on the carrier. If the information you provide from your old service provider account is inaccurate or incomplete, it will delay the port.
Can I port my landline to a cell phone?
Yes. This process is slightly more complicated than the cell phone to cell phone port and takes longer to complete the porting process. It takes up to 10 days to port your number with an average time period of 3 days. If the information you provide from your old service provider account is inaccurate or incomplete, it will delay the port.
Why does it take so long to port my number?
The porting process requires coordination between the new carrier and the old carrier. The old carrier’s workload and systems they utilize impacts the time it takes for the porting process.
Will I lose phone service during the porting
In most cases, there will be just a brief interruption in service while the
port takes place. Just in case there are any problems, we advise not to
initiate ports on a Friday.
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Do you have unlimited texting
Yes. Many of our individual bundled plans include unlimited messaging (unlimited text and multimedia messaging (MMS)). Many of our Shared Family Plans also include unlimited messaging on all lines.
What is MMS?
MMS is multimedia messaging service that's used for sending messages with
multimedia content including pictures, videos, text pages and ringtones. You
must allow text messaging to be able to use MMS. Data charges are incurred with
the use of MMS.
What is the maximize size for picture
350 KB. Depending on the size/quality of the photo, some of the photos will not
be transmitted using MMS. In this case, it may be better to send via email.
Do I need a data plan to use MMS?
Yes, depending on your usage, adding a data plan to your service is advised vs.
paying a per megabyte rate. Our bundled individual plans and our Shared Family
Plans that include messaging (Text and MMS) also include data. The amount of
data included depends upon the amount of messages included in the plan. Please
call our Customer Care Team to review your data needs.
What is the per megabyte rate?
Can I block text messaging on my phone?
Yes. You can block all text messaging capabilities or just premium text
messaging. If you block text messaging, MMS messaging will also be blocked.
What is premium text messaging (PSMS)?
This is the messaging that uses a short code. Examples include voting on
American Idol, donating in Haiti, or sports fan alerts. These prices are fixed
by the company that provides them and we will pass through those charges.
Can someone send me a text message from their
Yes. Text messages can be sent from an email address to your phone. For
questions, please contact customer service.
Why am I not receiving the full text message?
Text messages are limited to 160 alpha numeric characters.
Can you set up text packages for each line when I choose
a family plan for my calls?
Many of our Shared Family Plans include shared unlimited messaging (unlimited text (SMS) and multimedia messaging (MMS)). Please call our Customer Care Team if you would like to block messaging on any MDN in a Shared Famiy Plan.
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Are data plans required?
Yes. Data plans are required with the purchase of a smartphone. This protects
you from incurring overage charges on data usage. Typical smartphone users
require 1 to 2 GB of data per month. Several of our bundled plans include data.
Refer to the Data
Usage Estimator in the Support section of our web site
Do you have unlimited data plans?
Yes, we have a Prepaid Smartphone Plan that includes unlimited data. After you
enter your zip code on our Web site, we will advise you if this plan is
available in your area. Our contract plans include unlimited calling and
messaging with a data package.
What is the per megabyte rate if I don't select a data
$1.99/megabyte. Data plans are required on smartphones.
What is MiFi service?
This is a service that provides you with a wireless high speed internet
connection wherever you are located. We have a mobile hotspot card available
for purchase. You would be able to connect 5 devices to the internet at once
using this equipment. You would also subscribe to a monthly data plan for this
device and all the connected devices would be using your data plan when
connected. Please call our Customer Care Team for more information at 1-
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Do I have to auto-pay for the
No. You do not have to be placed on auto-pay for your wireless service under a
contract plan. You can be billed monthly.
Can I change my billing cycle?
No. Billing cycles cannot be altered.
What is my billing cycle?
The 23rd of each the month. You should receive an invoice within 10 days from
Can I access my bill online?
Yes. You can log into the "My Account" section on the Affinity4 website to
review your bill.
Will I be able to see my call history in the "My Account"
Yes. You will have your call, data, and sms history. This information may be 48
Why is my first bill so high?
The first bill includes pro-rated charges for the partial month of service
between the date when your service is activated and your first billing cycle.
It will also include your first full month of service, and any additional
charges associated with your purchase such as activation or shipping fees.
What are the taxes and fees associated with my bill each
Unfortunately I can't provide you with a total cost of your bill since taxes
and fees vary based on your city and state. The rates normally do not change
from carrier to carrier so it should be comparable to what you are paying
What does suspended service mean?
Service is suspended when payment is not made as agreed. The phone will be
restored by making necessary payments. We may also hotline your MDN so when a
call is placed you will be transferred to our Customer Care Team so you can
discuss payment options.
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How do I cancel my
Please call Affinity4 Wireless Customer Care at 800-800-7550 (IVR Option 1) to
cancel your service.
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What are the overage charges for
Voice averages $0.45 depending on the plan - see plan details.
Texting $0.20 per message domestic, $0.27 per message International
Picture messaging $0.25 per message
Data $.10/MB; Plans that include 1 or 2 GB of data, overage charge is $10 -
$15/GB depending on the plan.
See Plan Details
What is Roaming?
Roaming occurs when you are leveraging a third-party's network to make and
receive calls, send and receive text messages and/or use data. Most devices
will display a roaming indicator when you are roaming.
What are the roaming charges?
Roaming airtime charges on our contract plans are $0.35/minute. For Prepaid
plans, refer to the Prepaid Wireless Rates in the Support section of our Web
How much does it cost to call directory
$1.49 per call
Will I be notified when I exceed my minutes?
We will advise you once you reach 80% of your plan allowable minutes, data
usage, or text messaging. This will enable you to adjust your calling habits or
make adjustments in your plan for the following month. You can also review your
account information at the "My Account" section of our website.
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Can I use my phone when traveling
This would depend on the type of phone you have and the network used in that
particular country. There may be roaming charges and additional fees when using
a cell phone in an International location.
How much are International calls?
International calls are $1.50 per minute with the exception of Mexico and
Canada which are at $.40 per minute.
Can you block International calls?
International calls can be blocked for countries that have a country code.
Calls to Canada can't be blocked because there is no country code required to
Are calls to Puerto Rico and Us Virgin territories
Yes. These calls are identified as "10 digit international dialing locations".
They can be dialed using 10 digit direct dialing. International long distance
rates and airtime charges apply.
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I am tax exempt. Can you process
We would need documentation that shows you are a tax exempt organization. That
can be sent via fax to 1-866-397-9628.
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